Freya - Embroidered Midi Dress with High Neck

Handling

Your order will now enter the Handling Phase, which typically takes 1–2 business days. During this time, we:

• Review your order details
• Inspect the items for quality
• Carefully pack everything for shipment

Dispatch and Tracking

Once your order is packed and ready, we hand it over to our trusted courier partner. You’ll receive a dispatch confirmation email that includes your tracking number.

You can use this number to track your package via:

• Our website’s Track Order page
• The courier’s official tracking page

Shipping generally takes 3–5 business days after dispatch.

We understand that when you receive your product, you want the chance to test it to ensure it meets your expectations and performs as promised. That’s why we offer a 30-day trial period—giving you plenty of time to enjoy your product and confirm it's exactly what you wanted.

Free Returns and Exchanges

Your satisfaction is our top priority. If you need to return or exchange an item, we’ve made the process easy and completely free. You can use the product during the 100-day trial period, test it, and decide if it meets your expectations.

Return Conditions:

• The product must be gently used and undamaged. You’re welcome to test it, but please ensure it remains in good condition.
• Keep the original packaging intact.
• You must contact us within 30 days of receiving your product to request a return or exchange.

How to Return or Exchange

To begin a return or exchange, please contact us before sending anything back.

Please include the following information in your message:

• Your order number
• Date of purchase
• Reason for return or exchange
• If exchanging, the item you would like instead

Important: Do not return any item before contacting us. We will provide detailed, step-by-step return instructions.

Exchange Policy

You may exchange your item for a different product within 30 days of receiving your order. Let us know which product you’d like in exchange, and we’ll check its availability. Exchanges are subject to stock availability.

Refund Process

Once we receive your returned item, our team will inspect it. If your return is approved, we will begin processing your refund.

Please note:

• All refunds are issued through PayPal for faster and more secure processing.
• If you paid using your PayPal balance, refunds are processed within 2 business days.
• If you used a credit card linked to your PayPal account, please allow up to 10 business days for the refund to appear on your bank statement (depending on your bank).

Questions or Concerns?

If you have any questions about your order, return, or exchange, don’t hesitate to reach out. We’re here to help!

Email: support@malbi.co.uk
Phone: +44 7418 637887
Address: 3rd Floor, 86/90 Paul Street, London EC2A 4NE, United Kingdom

Business Hours:
Monday – Friday: 9:00 AM – 6:00 PM
Saturday: 10:00 AM – 4:00 PM
Sunday: Closed