Hassle-Free Cancellations

We strive to deliver a smooth and satisfying shopping experience. However, if you need to cancel your order, we’re here to help make the process as easy as possible.

Cancellation Window

You may cancel your order within 24 hours of placing it.
After this window, cancellations are no longer possible, and you will need to follow our Return & Refund Policy if the order has already been shipped.

How to Cancel Your Order

To request a cancellation, please contact us within the 24-hour window via our Contact Us page.
When reaching out, be sure to include the following:

• Order number

• Date of purchase

• Reason for cancellation (optional)

Our team will review your request and assist you with the next steps.
Please note: Cancellations are only possible if the order has not yet been dispatched.

Refund Process

We process all refunds via PayPal for secure and efficient transactions:

• PayPal Balance Payments: Refunded within 2 business days

• Credit Card via PayPal: May take up to 10 business days to reflect on your bank statement

• No Transaction Fees: We do not charge any fees for cancellations or refunds

After 24 Hours

If your order has already been dispatched, cancellation is no longer available.
In that case, please refer to our Return & Refund Policy to request a return after receiving your item.

Need Assistance?

If you have any questions or need help, don’t hesitate to contact us:

Phone: +44 7418 637887
Email: support@malbi.co.uk
Address: 3rd Floor, 86/90 Paul Street, London EC2A 4NE, United Kingdom